CX Maturity Self-Assessment
Organisational capability assessment for AssureCX / Seeds FinCap leadership — scores people, process, technology and culture capability on a 5-level model, separate from the NPS/CSAT/CES scores collected from customers. Rate each item from 1 (Ad Hoc) to 5 (Optimized).
Survey Builder
Changes here define what field agents see. Nothing reaches devices until you publish.
Branches
Customer segments
Channels
Loan products
Core questions
Wording is fully editable. The NPS and effort scores themselves stay numeric so dashboard metrics keep working.
Satisfaction (CSAT) questions
"Overall satisfaction" is locked — every dashboard calculation depends on it. Everything else is yours to edit.
Branding
Set the logo and client name shown on the field agent app. SVG is recommended for crisp rendering at any size.
Client logoAccepted: SVG, PNG, JPG. SVG is recommended.